Bank Card Processing in LP3

We are happy to announce we have gone live with payment processing! We have secured a vendor and encourage you to contact us to get started on the setup, we are already supporting thousands of transactions, let us help make your life a little easier.

Call: 800-460-4600
Email: helpdesk@smallloansoftware.com or Click Here

With payment processing fully setup and enabled you are able to process bank card payments directly from the customer record of LoanPlus3 without changing your regular process on the customer record significantly.

Section 1. Adding and Removing Bank Cards

Adding a Bank Card

Just hit “Pay” as you normally would on the customer record and select ‘Card’ and you will notice it adds two buttons once you change the drop-down to card “Remove” and “Add Card”

Assuming you have no cards on this account
(looks like this with nothing to the right of the Card Payment type drop down ) :

Lets go ahead and click “Add Card” that will open a new prompt in the customer record that looks like this:

You will see the card type and last 4 of the card for any client who has a card added to their account.

If you have just added a card and do not see the Card Type and last 4 of the card shown on the payment window backout and try opening the customer record again and see if it has updated then give us a call.

Removing a Bank Card

If you need to remove a card simply click “Remove” with the card you want removed selected in the drop-down, it will give you no challenge response it will just remove the card as soon as you click “Remove” so make sure this is the action you intend to be taking.

Once I clicked remove I was immediately presented with the pay menu again and you can see the card has been removed from the payments list. See the example before and after below:

Section 2. Payments

Making a Card Payment

Making a payment by Bank Card in LP3 is very simple once a card has been added you simply follow the normal operations to get into a customer record and hit “Pay” then change the Tender Type dropdown to “Card” if a card has already been added it will populate in a dropdown to the right of “Card” if multiple cards are added you will need to use the dropdown to select the right card based on the last 4 digits and expiration.

Typically with a card added this is what you will see on the account when you go to pay by card:

If you have just added a card and do not see the Card Type and last 4 of the card shown on the payment window back out of the customer account and try opening the customer record again and see if it has updated then give us a call.


Once you click “Ok” to pay

One of two things will happen next:

The account will post the payment and generate a receipt (Usually with the last 4 of the card on the receipt but those with custom developed receipts may not have this)

OR

You will get an error message that pops up on the screen giving you more information on why the decline happened or a general failure (Not Sufficient Funds, Expired Card, Transaction not permitted, Invalid Account Number, Service not allowed, Default Decline).

Reversing a Card Payment

Reversing a payment made by card is simple, you use the same process you would for any other payment.

Go to the customer record and select ‘Pay Reverse’ on the bottom row of buttons you must select the card payment in the dropdowns for the system to properly reverse the card payment this cannot be done in manual entry reversal and if a renewal has been made it would have to be reversed to get to the payment and then follow the standard pay reverse process.

If you need to reverse as the result of an unusual event such as a chargeback please contact us and we can go over the process with you, the first instinct is to reverse the payment out of your system — if your payment processing is not disabled when that reversal is made you will send back the amount of the reversed payment to their bank account in addition to their bank recovering the initial payment and you will lose double.

Section 3. Fee Pass Through

Fee pass through is live! Call us today at 800-460-4600 to get it setup!

How it works: In the state of Texas you can charge a convenience fee for processing a payment on a card that is not physically present allowing your business to pass the cost of the transaction to the customer as long as the card is not physically present. To facilitate the requirements produced by the OCCC if you have Payment Processing enabled through LoanPlus3 then when you take a payment by card you will get a prompt asking if the customer is present which is indicative of the card’s presence as well so if you answer “Yes” to ‘Is the customer present?’ you will not be able to charge a fee as it is expected the card is physically on their person. Here is what that prompt looks like:

If you select “No” to ‘Is the customer present?’ then you will be able to charge a convenience fee during the transaction, the amount of which is configurable and its up to the business to determine a fee that is acceptable to them but also meets or is under state regulation. In this example the business is charging $2.00 for the convenience fee:

The fee is also tracked through the loan register under column “Misc/Conv” :

And its also stored on the period report in PTD/MTD/YTD under “Misc Fee”

If you have any further questions on payment processing don’t hesitate to reach out via Phone ( 800-460-4600 ), Email, or Contact Us Here!

Section 4. Frequently Asked Questions

• How do I select a different card or remove an existing card?

Selecting a Card for Payment / Removing a Card

You can see all your cards in the dropdown with type and expiration, simply select the one your client requests to make payment with and click pay.

If you need to remove a card simply click “Remove” with the card you want removed selected in the drop-down, it will give you no challenge response it will just remove the card as soon as you click “Remove” so make sure this is the action you intend to be taking.

Once I clicked remove I was immediately presented with the pay menu again and you can see the card has been removed from the payments list.

• How do I know I/we are getting the payments we put into your payment processor?
  • Your Home Office should absolutely have the ability to reconcile card transactions from the vendor against what is in LP3
  • Additionally you cannot take card payments with payment processing turned on without a token shown

Incorrect: No token present

Correct: Token is visible.

If you find you can take payments with no token next to the card dropdown then payment processing is not enabled, if you believe otherwise please reach out to us immediately!

• Why can’t I take a credit card (e.x. Capital One)/Why only Debit Cards?

We don’t set the limitations of what you can do, get with your home office as we have set this up to their specifications.